At Statues Online, all orders exceeding £300 will be shipped for free. Orders which are under £300 will incur a £25 shipping fee. Generally, orders placed with us will be delivered within 3-4 weeks. Occasionally, due to unforeseen circumstances, an order will take more than 4 weeks. If this happens we will be sure to contact you and let you know when your item will ship. Generally, we will ship all orders via our supplier’s carrier. We reserve the right to use any carrier.
We are happy to ship to one of these areas but unfortunately additional shipping will be charged. Costs are determined by your exact location, so please contact us for a shipping quote.
Unfortunately, we do not offer shipping outside of mainland England, Scotland & Wales at this time.
Unfortunately, we do not offer international shipping at this time.
Your satisfaction is our top priority. We sell only the finest quality products from reputable sources, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of. If your product was damaged during shipping, contact us and we'll help you get a replacement.
Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:
1. You decided to cancel your order
If the order hasn't been shipped out yet, we can cancel the order and issue you a refund with no penalty. If you do not cancel the order until after it has already been shipped, your situation will be handled according to situation 5 below.
2. You received the product but the product is not working correctly, is missing parts, or is visibly damaged or deformed
If the item is damaged, and it does not appear to have been damaged during shipping, please contact us describing the damages. It may help to take photographs to use as evidence. We will then contact our supplier and arrange a replacement. Note: Please inspect your item as soon as it arrives, ideally with the driver present. (If the item is damaged or defective due to shipping damages, please see situation 3 directly below.)
3. You received an item that appears to have been damaged during shipping
If a package appears to have been damaged during shipping, the item is often still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging, this can be used to prove that damages were sustained during shipping. Discarding shipping materials or box contents waves your right to get your product replaced or repaired. Before contacting us, please check to see if the item is damaged. If everything looks okay, there is no reason to contact us or file a shipping damage claim.
If your product has been damaged during shipping and you have kept the original shipping materials, please contact us so that we may contact the courier. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially contacted the courier, we will send out a new product at no cost to you.
4. You've received the product but you've decided you want to return it
If you receive an item and decide to return it, you can do so if and only if all of the following requirements are met:
1) The item must be unopened, unused, and still in the original packaging.
2) You must contact us to notify us that you'd like to return the item within 7 calendar days of receiving the item.
3) You MUST contact us to get an RMA Number and return instructions PRIOR to returning the item.
If you return an item without all three of the above requirements being met, the item will be refused and come back to you and no refund will be issued. If you meet all three of the above requirements, your refund will be issued in one of the following two manners (which we will discuss with you over the phone):
1) You can receive the full amount you originally paid for the returned item (less our actual cost for shipping and handling) as a store credit, OR
2) You can get a cash refund for the amount you originally paid LESS a 15% restocking fee and our actual cost for shipping and handling.
In either case, you are responsible for return shipping charges to return the product to us.
5. You refuse the delivery of your order, and it comes back to us
If you refuse an item and it comes back to us, you will be issued a refund LESS a 15% restocking fee and our actual cost for shipping and handling. If the item is damaged during the shipping process, please contact within 24 hours and we will arrange a replacement for you.